Refund & Cancellation Policy | Nirod Rathnaweera

Website and IT projects

Before work starts: deposits are fully refundable if you cancel before work begins.
During the project: you pay for work completed up to the cancellation date; any unused part of the deposit is refunded.
After delivery: I will fix defects against the agreed scope free of charge for 14 days after delivery. Change requests outside the agreed scope are quoted separately.
Third-party costs (domain, hosting, licences) already purchased on your behalf are non-refundable.

Cancel or reschedule at least 12 hours before a session for no charge.
Cancellations with less notice, or missed sessions, may be charged in full.
If I cancel, the session is rescheduled or refunded.
If you are not satisfied with your first session, tell me within 24 hours and that session will be refunded.
Unused prepaid sessions in a package can be refunded within 30 days of purchase.

Email nirodfiverr@gmail.com with your name and the service concerned. Approved refunds are issued to the original payment method within 14 days.